Welcome to Totally L 

By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety you must immediately stop using this website.

The Totally L website is provided solely for your personal use.

You may not use this website for any commercial purpose. References in these Terms and Conditions to “we”, “us” and “ Totally L ” are to Totally L

• We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our returns policy if you are unhappy with your purchase.
• We will not be liable for any reason if the Totally L website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire Totally L website.

Order Process

• All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
• Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:
  1. The product you ordered is out of stock;
  2. Our inability to obtain authorization for your payment;
  3. We have identified a pricing or product description error;
  4. There is a system or procurement failure; and Failed customer validation checks.

• When you place an order on our website we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Totally L .
• Acceptance of your order and the completion of the contract between you and Totally L will take place when your order has been dispatched. We will email you when your order has been dispatched. We reserve the right to dispatch multiple orders separately.
• A gift message facility is available on certain orders and is available for your own personal and strictly non-commercial use. We do not take any responsibility for the contents of messages communicated by you to a third party. Where you use this facility you agree that your message will not include any content that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.

• We will refund or exchange any item you are not completely happy with if you return it to us within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment tags and ‘do not remove tag’ still attached. Please do re-use the delivery packaging provided; it has been especially designed for you to do this.
• 
  This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.
  
  Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

• How To Return Or Exchange:

  You can return items to Totally L by post within 14 days of receipt of your order. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item(s) to us in its original condition, unused, in its original packaging,
  Once we have received the item(s) a refund will be issued to your credit/debit card. This will appear on your account within five to ten days depending on your card issuer.
  
  
  
  
  lorrainetotallyl@gmail.com
  
  
  
  

• Postal Returns

  To return items by post, please use the prepaid returns label provided on the back of your dispatch invoice. It is advisable for you to obtain proof of postage as we will not be held responsible for lost or damaged item(s) through the post.
  You may receive your order in two separate packages from the same order. In this case it is imperative to send your returns to the address on the respective package to ensure your return items to the correct Totally L dispatch destination.

• In-Store Returns

  You can also return products to our store. Please ensure that you bring the original confirmation email and dispatch invoice with you as proof of purchase.
  You must ensure that you return the original undamaged packaging along with the item( s) you are unhappy with. We will consider the condition of the goods being returned before deciding whether to make a refund.