Privacy & Cookie Policy

Who We Are

We are Totally L, trading as Totally L . We run a store in Cork. to ensure, as best we can, consistently high standards of data protection

Privacy & Cookie Policy

We have developed this privacy statement because we want you to feel confident about the privacy and security of your personal details when you visit or use the Totally L website. We respect your right to privacy. We treat as confidential all of the personal information you give to us. By using the Totally L website or by registering as a user of any services provided by Totally L , you agree to our use of your data as set out below. Saved payment card details are transmitted by Totally L in an encrypted form to provide extra security for your online transactions. They are only shared with our payment partner and not with any other third parties and are only used to process your order, using our payment.

Our Data Protection Officer

The Data Protection obligations for Totally L are managed by our Data Protection Officer. They can be contacted:

By Post:

Unit 2, Main St, Carrignavar, Co. Cork

    By Email:

    Our Privacy Policy


    We collect and use information about customers for a number of high level purposes. We collect this information from you when you interact with us either online through our websites, by phone, or in-store.

    Customer Enquiries

    If you make an enquiry about a product or service in one of our stores we need to have certain information about you to follow up on your enquiry and resolve it including, customer name, customer address, contact phone number, email address, details of the customer query.

    Customer Sales And Orders

    If you buy something from us, either online, by phone, or in person we need to process information about you including, customer name, customer address, contact phone number, email address, details of the items purchased, details of payment method, loyalty card reference and package tracking reference.

    In particular, if we are delivering goods to you, we need to have an address to send them to and we may need further information to schedule delivery for larger items.

    Customer Service

    Customer Surveys

    From time to time we send out surveys to you to help us better understand your needs and interests and we capture customer details such as customer name, customer address, email address. Information relating to the specific survey will vary.

    Customer Competitions

    We process customer information including customer name, customer address and email address to run customer competitions. These competitions may be linked to customer surveys. Competitions will be subject to the specific terms and conditions of each competition but these terms will include a right to publish the winner’s name and region.

    Customer Appointments

    To enhance our customer services, appointments are created by customers and fulfilled in our store. This appointment booking system is provided by a third-party company.

    • Customer name
    • Customer email
    • Customer telephone number
    • Medical or health-related conditions including allergies
    • Employee name
    • Employee telephone number
    • Employee email
    • Employee number

    Health And Safety And Security

    Information about customers will be processed when necessary for the purposes of complying with Health and Safety legislation or for the purposes of protecting the safety and security of our store, our staff and other customers and store visitors. This will include, but is not limited to, payment card verification processes and the use of CCTV, customer name, customer contact information (email, postal address or telephone), details of incidents in store, point of sale transaction information and other information as needed for the purpose of Health and Safety and security functions or investigations.

    When submitting this information you are giving consent for a Team Member to use this detail to contact you to follow up on your query.